Tender · Closed · Request for Information
Case and Client Relationship Management Solution
Department of Public Works and Government Services (PSPC)
- Closed
- May 6, 2026
- May 6, 2026 at 14:00
- Published
- March 3, 2026
- amended May 6, 2026
- Type
- Services
- Competitive - Open bidding
- Delivery
- Anywhere in Canada
CanadaBuys tender notices published since Aug 2022; open as of October 12, 2026. Source: Public Services and Procurement Canada, CanadaBuys open data.
What it is
- Reference
- WS4585755327-Doc5583622601 · solicitation WS4585755327
- Commodity (UNSPSC)
- 81111500 Software or hardware engineering
- Topic
- Engineering, research and IT services
- Delivery regions
- Anywhere in Canada
- Trade agreements
- None
AMENDMENT TO CLOSING TIME: Please disregard the SAP Business Network posting response closing time and CanadaBuys posting closing time. Unless specified otherwise in the tender opportunity, all required supporting documentation and responses must be submitted by May 6, 2026 at of 14:00 EDT. All responses submitted after 14:00 EDT will result in the submission being declared non-responsive. Participation in this bid solicitation is limited to Qualified Supplier Partnerships (QSPs) that remain qualified under ITQ#E60ZM-241989 and the bid solicitation documents will only be shared with these QSPs. This bid solicitation is being issued to satisfy the requirement of Public Works and Government Services Canada (PWGSC), on behalf of PWGSC’s Human Capital Management Solution Branch, for a Case and Client Relationship Management (CCRM) Solution. PWGSC is seeking to award up to two separate Contracts; one Contract to a CTV who will provide, operate and maintain a secure Service and one Contract to a SI to configure and implement the CMP into production.
Excerpt of the buyer’s description, with contact details left out. The notice on CanadaBuys is the official version.
Who won it
The award notice CanadaBuys published for this solicitation.
| Awarded | Supplier | What | Buyer | Value |
|---|---|---|---|---|
| Jul 2026 | Deloitte Inc. | CCRM Solution - SI | Department of Public Works and Government Services (PSPC) | $3,623,227 |
| Jul 2026 | salesforce canada | CCRM Solution - CTV | Department of Public Works and Government Services (PSPC) | $448,403 |
Who won the last ones like it
Recent CanadaBuys award notices with the same commodity code.
| Awarded | Supplier | What | Buyer | Value |
|---|---|---|---|---|
| Sep 2026 | General Dynamics Land Systems-Canada Corporation | W7707-267415 System Integration Support for System Test Bed Related Research and Development | Defence Research and Development Canada (DRDC) | $881,226 |
| May 2026 | SoftSim Technologies Inc | W0103-269992 - Software Development | Department of National Defence (DND) | $9,000,000 |
| Dec 2025 | Turtle Island Staffing | System Engineering (SE) services to support the development of the Lunar Utility Vehicle (LUV) initiative. | Canadian Space Agency (CSA) | $402,413 |
| Mar 2025 | Ova | Innovative Solutions Canada Testing Stream Call for Proposals TS1 | Department of Industry (ISED) | $104,412 |
| Dec 2024 | Contract Community Inc | Technical Support for Distributed Synthetic Operations and Integration (TBIPS) | RCAF Aerospace Warfare Center | $946,156 |
| Oct 2024 | Akkodis Canada Inc. | TBIPS Digital Transformation Project | Department of National Defence | $3,059,758 |
| Sep 2024 | Accenture Inc. | Case Management Platform (CMP) Prime SI for Immigration Refugees and Citizenship Canada | Department of Citizenship & Immigration (IRCC) | $87,291,865 |
| Sep 2024 | Microsoft | Case Management Platform (CMP) CTV-ATV for Immigration Refugees and Citizenship Canada | Department of Citizenship & Immigration (IRCC) | $40,403,695 |
| Sep 2024 | Experis Canada Inc | SharePoint Technology Architect | Housing, Infrastructure and Communities Canada | $108,344 |
| Jul 2024 | SoftSim Technologies Inc | 9F054-230171 Engineering Support Services Phase III | Canadian Space Agency (CSA) | $3,352,671 |
| Aug 2023 | TORNGATS Services Techniques inc. | Innovative Solutions Canada Testing Stream Call for Proposals TS5 | Department of Industry (ISED) | $247,113 |
| Jul 2023 | Accenture Inc. | System Integrator – Client Experience Platform in support of the Digital Platform Modernization Phase 3 | Department of Citizenship & Immigration (IRCC) | $113,105,390 |
| Jul 2023 | Salesforce Canada | Client Experience Platform in support of the Digital Platform Modernization Phase 3 | Department of Citizenship & Immigration (IRCC) | $12,982,787 |
| Jun 2022 | Valiantys Inc. | Jira Confluence Datacenter | Department of Health (HC) | $252,152 |
Values as awarded, from $104,412 to $113,105,390.
Who wins most in this commodity class
Suppliers with the most award notices in the same six-digit UNSPSC class since 2022. Notices that give no value count in Awards, not in Total.
| Supplier | Awards | Total |
|---|---|---|
| Accenture Inc. | 2 | $200M |
| SoftSim Technologies Inc | 2 | $12.4M |
| Experis Canada Inc. | 2 | $8.2M |
| S.I. Systems Ulc | 2 | $7.3M |
| Deloitte Inc. | 2 | $4.2M |
| SoftSim Technologies Inc. | 2 | $1.1M |
| Camis Inc. | 1 | $70.8M |
| Microsoft | 1 | $40.4M |
| Salesforce Canada | 1 | $13M |
| S.i. Systems | 1 | $3.7M |
CanadaBuys award notices since Aug 2022. They overlap the Treasury Board contract figures and are never added to them. Source: CanadaBuys open data, October 12, 2026.