Tender · Closed · Request for Information
CALL QUEUE MANAGEMENT SYSTEM
Senate
- Closed
- October 5, 2026
- October 5, 2026 at 11:00
- Published
- September 11, 2026
- amended October 5, 2026
- Type
- Services
- Non-competitive
- Delivery
- —
CanadaBuys tender notices published since Aug 2022; open as of October 12, 2026. Source: Public Services and Procurement Canada, CanadaBuys open data.
What it is
- Reference
- cb-659-77090606 · solicitation SEN-027 26-27
- Commodity (UNSPSC)
- 43221509 Telephone call accounting systems43230000 Software43232303 Customer relationship management CRM software81161700 Telecommunication Services
- Topic
- IT, telecom and broadcasting equipment
- Trade agreements
- None
The closing date of this Request for Information (RFI) has been extended to October 5, 2026, at 11:00 a.m. EDT.
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To seek information from industry on modern Call Queue Management solutions capable of replacing its current platform, operating with Microsoft Teams telephony, and supporting a bilingual caller experience for the Senate of Canada.
This RFI is issued solely for information and planning purposes and does not constitute a solicitation or obligation on the part of the Senate of Canada. Neither unsolicited proposals nor any other kind of offers will be considered in response to this RFI. Vendors will not be reimbursed any costs associated with developing responses and/or providing information in response to this RFI and/or any follow-up information requests.
Any information submitted in response to this RFI will become the property of the Senate of Canada and will not be returned. …
Excerpt of the buyer’s description, with contact details left out. The notice on CanadaBuys is the official version.
Who won the last ones like it
Recent CanadaBuys award notices with the same commodity family.
| Awarded | Supplier | What | Buyer | Value |
|---|---|---|---|---|
| Sep 2026 | testworX Inc. | Cubro Products | Shared Services Canada (SSC) | $345,126 |
| Aug 2026 | Northern Micro Inc. | NetApp FC Network Cards | Shared Services Canada (SSC) | $94,451 |
| Aug 2026 | L3 Technologies Inc | W8486-250038 - Radio Video Terminal Spare Parts | Department of National Defence (DND) | $436,448 |
| Jul 2026 | Not named here | Defence Research and Development Canada (DRDC) | $22,883USD | |
| Jul 2026 | Radixon Group Pty Ltd trading as WiNRADiO Communications | 23420-270100 Sonobuoy Telemetry Receiver | Department of Natural Resources (NRCan) | $71,584 |
| Jul 2026 | Simex Defence Inc. | GPS Anti-Jamming Antenna | Department of National Defence (DND) | $1,910,591 |
| Jun 2026 | RollanTech Inc. | Cavity Backed Spiral Antennas | Department of National Defence (DND) | $126,447 |
| May 2026 | Not named here | Department of Public Works and Government Services (PSPC) | $685,416 | |
| May 2026 | Not named here | Department of National Defence (DND) | $60,843 | |
| Apr 2026 | Square Peg Communications Inc | 9F064-250135 - Radio Link Simulator | Canadian Space Agency (CSA) | $420,015 |
| Apr 2026 | Mvg, Inc | CATR Feed Horns | Department of Industry (ISED) | $53,599 |
| Apr 2026 | Not named here | Department of National Defence (DND) | $266,340 | |
| Apr 2026 | InnovaSea Marine Systems Canada Inc. | RISO - F4750-250556 Research and Monitoring Transmitters and Receivers - InnovaSea Marine Systems Canada | Department of Fisheries and Oceans (DFO) | $2,475,385 |
| Feb 2026 | Bell Canada | Local Area Network Solution Supporting International Locations | Shared Services Canada (SSC) | $1,033,103 |
| Feb 2026 | Bosch Building Technologies Inc. | Perimeter Security Management System and Interior Security Management System - Bosch Building Technologies Inc | Correctional Service of Canada (CSC) | $9,900,000 |
Values as awarded, from $22,883 to $9,900,000.
Who wins most in this commodity class
Suppliers with the most award notices in the same six-digit UNSPSC class since 2022.
| Supplier | Awards | Total |
|---|---|---|
| Unisource Technology Inc | 1 | $0 |
CanadaBuys award notices since Aug 2022. They overlap the Treasury Board contract figures and are never added to them. Source: CanadaBuys open data, October 12, 2026.